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1408 Vinylex Dr. Carrollton, TX 75006 | Ph: 972-428-5440 / 214-483-5521 | Fax: 214-483-5519

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Order Status & Tracking #

· CANCELLED ORDER

-	I cancelled my order, would my credit card be charged ?

· CREDIT CARD CHARGING ISSUES

-	What if my credit card purchase will not go through?

-	I have CC AVS (Credit card authorization issue), what can I do?

-	I would like to ship to a different address. What should I do?

· NET TERMS

-	How do I apply for Credit, Net Terms, or to pay using Company check ?

-	How do I see a list of unpaid invoices ?

-	How much do you charge for Non-Sufficient Funds (NSF) check ?

-	How much do you charge for late fees and penalties ?

-	Where should I mail in payment to ?

· PAYMENT TYPES

-	Does Axion lease products?

-	What address should I send in payment to?

-	How do I send payment by Wire Transfer?

-	What payment types do Axion accepts ?

-	Can I pay using a personal check or a company check ?

· REFUND CREDIT

-	How long until I receive credit from the time Axion received my return product ?

-	Why is my refund less than what I have expected ?

· TAX

-	How do I use my Texas Reseller Permit / Tax Exempt ?

-	Do tourists have to pay sales tax ?

-	Do I have to pay sales tax ?

· WRONG BILLING

-	What if my credit card or invoice shows a wrong amount ?

-	What should I do when my credit card show a double charge ?

CORPORATE SALES

· CORPORATE ACCOUNT

-	How do I sign up for a corporate account?

-	Who do I contact with questions regarding corporate accts?

-	What are the advantages of setting up a corporate account?

-	How do I apply for Net Terms or Credit payment?

· ORDERING

-	How do I check the status of an order?

-	What is the procedure for placing orders?

· PRICING

-	Will I recieve price discounts with my corporate account?

-	Would it be possible to receive corporate pricing without an account?

· PRODUCTS

-	Can you get high-end equipment not listed on your website?

EXCHANGE/RETURN

· EXCHANGE

-	How do I exchange a product (within 30 days) ?

· OBTAINING RMA

-	How do I obtain an RMA Number ?

· POLICY

-	Is there restocking fee for exchange/return?

-	What products are not allowed for exchange/return?

· PROCEDURES

-	How do I check my RMA status?

-	What is the turn around time for most returns/exchanges?

-	What address should I use to return the package?

-	I am too late to return a product (after 30 days). What can I do?

-	How do I contact the RMA department?

· SHIPPING DAMAGE

-	My package was damaged during shipping, what should I do?

· TERMS AND CONDITIONS

-	Where can I see the Terms and Conditions?

GOVERNMENT SALES

· ORDERING

-	How to order and receive government discount ?

· PRICES

-	How do I get special government prices?

· QUALIFING

-	Who qualifies for government prices?

· TYPES OF PAYMENT

-	What type of payment do you accept?

· WEBSITE

-	Do you have a separate website for Government purchasing with special pricing?

QISV

· ORDERING

-	How to order and receive government discount ?

· PAYMENTS

-	What type of payment do you accept?

· WEBSITE

-	Where is the QISV website?

QUICKSELL

· OBTAINING RMA

-	How do I obtain an RMA Number ?

· SALES

-	I have a question, who should I contact?

-	I saw a product I wanted to buy before, but I do not see it anymore.

-	Can I ship to a different address other than my billing address?

· SHIPPING

-	When will my Quicksell order shipped ?

· WARRANTY

-	What is DOA warranty mean ?

SALES

· AFTER ORDERING

-	May I pick-up my order at your Houston store?

-	How do I CHANGE or CANCEL an order?

-	How can I check my order status?

-	What is the best way to contact someone if there is a problem with my order?

-	If an item is not in stock what happens?

· APO/FPO

-	Do you ship to APO/FPO addresses?

-	How do you calculate shipping for APO/FPO ?

· PAYMENT

-	Do you accept COD for orders from Canada?

-	What type of payment can I use?

-	How do I apply for Net Terms or Credit payment?

· PLACING AN ORDER

-	Once I place an order how long before it ships?

-	Do you ship to Canada?

-	Do you have a reseller program?

-	Can you ship to a different address than the billing address of the credit card?

-	What is the difference between OEM and retail?

-	What does call and limited mean on availability?

-	Do you match competitors pricing?

-	How do I figure the shipping cost?

-	What shipping methods do you offer?

-	How do I place an order?

-	Does Axion offer international shipping?

SHIPPING

· APO/FPO

-	Do you ship to APO/FPO Address?

· INSURANCE

-	How do I report a damaged package during shipping ?

-	Will my package(s) be insured ?

· INTERNATIONAL

-	Do you ship to Canada ?

-	Do you ship internationally?

· PRICING

-	How does Axion calculate shipping cost ?

· SHIPPING METHODS

-	Do you require signature for package delivery?

-	Do you ship to Hawaii and Alaska?

-	Which shipping carriers and services are available ?

-	What does Drop-Shipping mean ?

· TIME

-	How long does it take to ship a package ?

TECH SUPPORT

· CD ROM

-	My DVD play back is slow, or stutters.

-	I am looking for a CD-RW to use with my Mac, iMac...

-	I purchased a OEM CD-RW, and i do not have software for buring!

-	I Purchased a OEM CD-ROM, and i dont have Drivers.

· CPU

-	What is overclocking/ how do I overclock?

-	will Your CPU work in my Compaq, Dell....?

-	Is My CPU running too HOT?!

-	I want to build or upgrade to a SMP(dual CPU) System...

-	why does my CPU not run at the correct speed?

-	Can i upgrade my Socket 370 board to a PIII Tualitan CPU?

-	Can I use a Athlon XP in my system?

-	Why does my Athlon XP show a different speed in Sandra etc...than what it was listed as?

-	I am confused, are the Pentium III Processors Slot 1 or Socket 370?

-	Can I Upgrade My Slot A Athlon to a Faster Socket A Athlon?

-	Is my CPU covered by a warranty?

-	what is the front side bus of my CPU?

-	I am confused about Socketed and Sloted CPUs?

· GENERAL

-	I cannot install RedHat 6.2 on my Athlon/Duron system!

-	Which setting should i use for the switch on the back of my power supply?

-	My Floppy light stays on!

-	I called tech support and I tried thier suggestions, but i think there is a problem with my component!

-	I have been Researching, and reading before i purchase, but i am still confused!

-	Does the manufacturer of my component offer a warranty?

-	Why does my USB device not work in Windows 95/DOS?

-	Should i use AMD or Intel?

-	What is an OEM Product?

-	What if i cannot find my Motherboard Driver CD?

-	when or why should I flash my BIOS?

· HARD DRIVE

-	can i upgrade my Hard drive with out losing my data?

-	What is ATA-33/66/100/133?

-	FDISK does not work on my 80 GB hard drive, what do I do?

· MODEMS

-	i cannot connect at 56k! why?

· MOTHERBOARDS

-	Which motherboards support the P4?

-	My motherboard does not boot.

-	Should i use the Power connectors on the motherboard or from the PSU?

-	I have a P4 (i845/i850) system, what video cards can I use?

· POWER SUPPLY

-	Does My P4 or Athlon system need a specific power supply?

-	How can I test My ATX Power Supply?

· RAM

-	Why does my RDRAM (RAMBUS) not work? is it my motherboard?

-	What RAM will work in my Laptop?

-	My Motherboard has DDR and SDRAM(PC100/133) slots-can I use both?

· SOFTWARE

-	I Cannot find My CD Key for My software, can you send me another?

-	can i upgrade my operating system?

-	How do i know if a product will work in my Operating System?

· SOUND

-	I am having problems with my Creative Labs Live! (Liveware3) in my Dual CPU system

-	My Motherboard has on board sound, can i use a different sound card?

-	I Cannot get my Onboard sound to work

· VIDEO

-	Where can i get drivers for my VooDoo (3dfx) series card?

-	My Motherboard is only x2 AGP, can i use a x4 AGP video card(or Vice Versa)?

-	My VooDoo 5500 is not running at x4 AGP!

-	Which drivers should i use?

-	What are all these versions of GeForce cards?

TRADE-IN

· APPRAISAL

-	How do I submit my list of product(s) that I would like to sell?

-	How do Axion determine the appraised value of my product?

· CREDIT

-	What kinds of payment do Axion use to reimburse me for my product?

· SENDING

-	How should I pack and ship the product?

-	How long does it take before I can get my credit or check?

-	Where do I send my products to?

· STATUS

-	How do I check my Trade-In Status ?

· WALK-IN

-	Do you accept Walk-In trade-ins?

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